Misleading

I received a call from one of the sales consultants asking me if I want to upgrade my contract on a couple of phones. I was given the wrong information, for instance, I was told I could get a new phone any time during the contract period if I upgrade to more airtime/data. This was incorrect. Then I get an email stating that I have taken out a life policy with them. I phoned and the consultant said I had been phoned that morning and agreed. No one called me and I wouldn't have agreed, so that was a blatant lie. I called Vodacom to find out what had been done to my contracts and it was a total mess with the incorrect phone being cancelled etc etc etc. I called Elite Mobile and cancelled the whole deal because it was such a mess. I see know that my account has been debited with two amounts of R150 as a service fee. I believe under the consumer act I have the right to cancel this mess which I have attempted to do, but they are still taking money out of my account. I have sent them an email telling them to reverse the charges, failing which I will have to take further action. By the way, I was never informed about the R150 service fee either.