Misinformed and poor customer service

<p>I was contacted by Elite Mobile regarding my Vodacom contract upgrade 20 October 2016. Upon receipt of the airtime and data received on 01/11/2016, supposedly in line with the new contract undertaken, I was taken aback that this was not as per the information relayed to me by Elite Mobile which influenced my decision to enter into the new contract. I contacted Elite mobile on 02/11/2016 with my query and that I want to cancel the contract and return the phone. They informed me it takes 7 to 14 working days for RAM couriers to collect the phone. I have made various follow ups before and after this deadline lapsed to no avail. I have even spoken to the manager (Angie Naidoo) at Elite Mobile on 23/11/2016 who expressed her dismay that no-one had been in communication with me in this regard. She assured me that she would find out what the delay with the collection would be and that I would be kept informed. That's the last I heard, to date no one has contacted me or collected the phone. I am paying for a device not in use (packed in its box since 02/11/2016) waiting to be collected.</p> <p> </p>