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Rashid R

1 reviews | Active since Jan 2024

22 Jan 2024, 12:52

Misinformation to get the contract

Misrepresentation by Elite Mobile I received a call in November 20th from someone allegedly from Vodacom, turns out it was actually Elite Mobile. My contract was due for an upgrade, so the consultant sold me an unlimited data package for R379.00 . But now i ran out of data, when i called in vodacom, they said my package is 200Gb which i have used already .asked me to call my contact agent Elite Mobile, My ref no: ***, it has been 2months now, im buying data from my pocket, which supposed to be unlimited . their is absolutely no corporation from elite mobile, they even extended my other vodacom no contract without my consent , which supposed to end in Nov. plz assist

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Replies (1)
Elite Mobile
Elite Mobile's reply23 Jan 2024, 17:01
Official
Hi Rashid

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the lookout for a call from our team.

Kind Regards,
Elite Mobile Team