cF
chris F

1 reviews | Active since Dec 2016

06 Dec 2016, 10:57

Misinformation, bad service and day light *******...

<p>Contacted by Elite mobile said that I qualify for a free tablet and there is some services that come with at a good price. They will contacted me when courier service will deliver my tablet etc. But also saying that I can cancel at anytime if i change my mind or if I am not happy. On one condition that I do not open the package.</p> <p> </p> <p>after about two weeks I recieve an sms stating that I must be available to take delivery of my package (tablet). I contact Elite mobile on number given to cancel the deal, lady that answer inform me that she could not assist me at that moment because their system is offline but she will phone me back.</p> <p> </p> <p>Needles to say no callback, I phone back the following day repeat my story and cancel the service etc. About a week later the courier company arrived to deliver my cancelled tablet and then to my suprise I got billed at the end of the month for services I never recieved. I phoned again explained the whole situation cancelled the services again the operator tell me they will investigate if they goig to pay back my monies.</p> <p> </p> <p>Then they phone me back a week later informing me that I've agreed telephonicly for this service and wont pay back the money but will cancell the debit order going forward.</p> <p> </p> <p>it is not a huge amount but it is a matter of principle, I paid for a service ive never used.</p>

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Replies (2)
Elite Mobile
Elite Mobile's reply07 Dec 2016, 08:26
Official

Good day,

Thank you for your enquiry, you will be contact by an escalations agent shortly.

Kind Regards, Elitemobile

Elite Mobile
Elite Mobile's reply12 Jan 2017, 12:59
Official

Good Day

Please be advised that the order was cancelled.

We do apologise for all inconvenience caused. Should you have any further enquiries, please feel free to contact us on ***or ***.

Thank you.

Kind Regards

Elite Mobile