LE
Lucinda E
1 reviews | Active since Aug 2023
30 Aug 2023, 13:56
Migration Fee, not informed but billed???
So it seems like this is a new way to **** people got a call from Elite Mobile (Vodacom) and was told that they will adjust my package to get more value but it will not cost me a cent extra, now I get billed R 1897.50/Migration fee???? I have requested the recording as I specifically asked if it will cost anything extra and I was told NO! Vodacom I have been with you for more than 20years this is not customer service as all Vodacom has to say is I must contact Elite Mobile???
Helpful (0)
Replies (4)0
Replies (4)
Elite Mobile's replyOfficial
30 Aug 2023, 14:02Hi Lucinda
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards
Elite Mobile
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards
Elite Mobile
Elite Mobile's reply30 Aug 2023, 14:02
Official
Hi Lucinda
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards
Elite Mobile
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards
Elite Mobile
LE
Lucinda E's updateReviewer Update
07 Oct 2023, 18:09Still waiting??? Where is the voice recording I requested?
LE
Lucinda E's update07 Oct 2023, 18:09
Reviewer Update
Still waiting??? Where is the voice recording I requested?
Elite Mobile's replyOfficial
09 Oct 2023, 09:43Hi Lucinda
Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
We will be in touch shortly.
Kind Regards
Elite Mobile
Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
We will be in touch shortly.
Kind Regards
Elite Mobile
Elite Mobile's reply09 Oct 2023, 09:43
Official
Hi Lucinda
Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
We will be in touch shortly.
Kind Regards
Elite Mobile
Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
We will be in touch shortly.
Kind Regards
Elite Mobile
LE
Lucinda E's updateReviewer Update
14 Oct 2023, 09:55After contacting Vodacom Customer Care, Retentions and Account Dep numerous times emailing the letter from Elite Mobile to Vodacom and they confirmed they received the email where Elite clearly state that they have stuffed up and it is their fault Vodacom still keeps blocking my account!!! No communication endless empty promises???
From: Nomfundo Ndimande
Date: Mon, 09 Oct 2023, 09:36
Subject: Re: Ticket [#***] - Feedback on migration that was not agreed to!
To:
Good day Cindy
Trust you well.
Kindly be advised the call investigation has been done wih regars to the below matter.
Please be advised as per fining the sales agent did not advise you correctly on the deal.
We have migrated you back to your previous deal which is the Red 600mb 50minutes.
Please be advised the refund will be processed within 10-12 working days as this is done in a weekly batch and not individually processed.
Kind Regards
Elite sort this out!!! It is a safety issue and *****!!!
From: Nomfundo Ndimande
Date: Mon, 09 Oct 2023, 09:36
Subject: Re: Ticket [#***] - Feedback on migration that was not agreed to!
To:
Good day Cindy
Trust you well.
Kindly be advised the call investigation has been done wih regars to the below matter.
Please be advised as per fining the sales agent did not advise you correctly on the deal.
We have migrated you back to your previous deal which is the Red 600mb 50minutes.
Please be advised the refund will be processed within 10-12 working days as this is done in a weekly batch and not individually processed.
Kind Regards
Elite sort this out!!! It is a safety issue and *****!!!
LE
Lucinda E's update14 Oct 2023, 09:55
Reviewer Update
After contacting Vodacom Customer Care, Retentions and Account Dep numerous times emailing the letter from Elite Mobile to Vodacom and they confirmed they received the email where Elite clearly state that they have stuffed up and it is their fault Vodacom still keeps blocking my account!!! No communication endless empty promises???
From: Nomfundo Ndimande
Date: Mon, 09 Oct 2023, 09:36
Subject: Re: Ticket [#***] - Feedback on migration that was not agreed to!
To:
Good day Cindy
Trust you well.
Kindly be advised the call investigation has been done wih regars to the below matter.
Please be advised as per fining the sales agent did not advise you correctly on the deal.
We have migrated you back to your previous deal which is the Red 600mb 50minutes.
Please be advised the refund will be processed within 10-12 working days as this is done in a weekly batch and not individually processed.
Kind Regards
Elite sort this out!!! It is a safety issue and *****!!!
From: Nomfundo Ndimande
Date: Mon, 09 Oct 2023, 09:36
Subject: Re: Ticket [#***] - Feedback on migration that was not agreed to!
To:
Good day Cindy
Trust you well.
Kindly be advised the call investigation has been done wih regars to the below matter.
Please be advised as per fining the sales agent did not advise you correctly on the deal.
We have migrated you back to your previous deal which is the Red 600mb 50minutes.
Please be advised the refund will be processed within 10-12 working days as this is done in a weekly batch and not individually processed.
Kind Regards
Elite sort this out!!! It is a safety issue and *****!!!