MESSED UP ALL MY CONTRACTS/REDUCED INSTALLMENT/END DATES OF CONTRACTS

I PHONED VODACOM AFTER THE 5TH OF DECEMBER 2021 TO CANCEL MY TWO CONTRACTS WHICH EXPIRED ON THE 5TH OF DECEMBER 2021 - BUT YET THE LADY ASKED WHY DO I WANT TO CANCEL MY CONTRACTS - I EXPLAINED THAT I HAVE TO MANY CONTRACTS AND TRY TO BRING DOWN MY DEBT -

SHE SAID THEY CAN REDUCE ALL MY INSTALLMENTS - AND I WOULD KEEP THE AMOUNT OF AIRTIME/DATA AS IS ON MY EXISTING CONTRACTS JUST WITH A LOWER INSTALLMENT - MY END DATES OF THE CONTRACTS WOULD ALSO REMAIN THE SAME. BECAUSE THEY DO NOT WANT TO LOOSE ME AS A CUSTOMER. ALSO SAID BECAUSE I'VE BEEN A CUSTOMER FOR MANY YEARS.

PLEASE GO AND LISTEN TO THE RECORDING - AS ALL THE CALLS ARE RECORDED.

YET WHEN THE CONTRACTS WAS LOADED ON THE 1ST OF JAN 2022 IT WAS A REAL MESS UP. I PHONED SEVERAL TIMES IN JAN AND ON THE 6.1.2021 AGAIN TIME 15H20 REF NR *** - I WAS TOLD THEY GOING TO ESCALATE THE MATTER AGAIN AND WILL ADVISE SOON

I AM STILL WAITING ON A PHONE CALL THAT THEY FIXED THIS PROBLEM - I WANT WHAT WAS PROMISED TO ME - AIRTIME/DATA REMAIN AS IT WAS PREVIOUS ON THE VARIOUS CONTRACTS AND THAT THE CONTRACT END DATES REMAINS LIKE IT WAS PREVIOUSLY BECAUSE THAT I HAVE ALSO ASK AND IT WAS TOLD THAT IT WILL NOT CHANGE. - ALSO NEED THE REDUCED INSTALLMENTS ON ALL MY CONTRACTS ALSO AS PROMISED.

REFER TO THE CALL RECORDED ON THAT DAY.

I AM SICK AND TIRED OF VODACOM/ELITE MOBILE'S STORIES AND INCOMPATENT

SOON I AM TAKING AWAY ALL MY BUSSINESS FROM VODACOM/ELITE MOBILE

I NEED THIS MATTER TO BE RESOLVED URGENTLY.

REGARDS

MARIAAN HUTCHINSON