****med by your *****ulent agents.

This reviee is to bring to your attention the *****ulent sales agents that mislead customers into contracts.

On the 23rd of July, your consult called to verify my numbers and clarify that the call was not an upgrade but rather to lower my account bill with vodacom, I have the full phone call conversation recorded. It was concluded that the bill will go lower with +/- R100. From R1600 to R1500, And no added subscription and other changes to my current contract. However, on the 1st of July the email received entailed additional charges, From R1600 to R1990 bill for July. I have canceled the upgrade with your customer service but I am still to pay that additional R300 on my bill which I did not agree to.

Please advise on what must be done now with this incurred extra charge and such agents who chase sales instead of customer satisfaction.

Regards. MP Thakhane