LOST MY NUMBER

Good day<br> <br> I am writing to you as concern south African citizen. one day I received a call from a consultant telling me that they are a mobile new company where they assist some Vodacom client with top up packages and I do qualify and of which I did take that contract.And they were deducting R49 monthly till end of February 2015. the beginning of March I called their call centre and advise them that I am changing banks then they requested my new banking details of which I did sent to them, I kept on calling to find out as when will they change my banking details and nobody took the initiative to call me back. Can you believe they never changed my banking details till today. Now in July I received an sms saying someone has done sim swap I phoned their incapable call centre spoke to a rude lady called Kayla I explain the whole story and sent her all the necessary email attachments for previous communications that sent to them , I even offed to sent them the recorded calls that I made but still no joy. then suggested that since they can't resolved my query why don't they update my details and debit my account immediately still nothing. This is the reason WHY WE GET BLACK LISTED.