lazzzy managers

my phone was ****** and i needed to do a sim swap. this was reported to elite mobile on the Monday the 16/11/2015. Tuesday someone phoned and said i must pay R150 over and they will come and deliver the sim card at my office. Thursday i phoned the call centre and they were off-line they cant help me. I asked the person to ask the manager to phone me because he only start work at 9am. 11am i phoned again and the manager was in a meeting he will phone me in 2 hours. Friday i phoned again the same story, no response. this morning the 23/11/2015 a week later i phoned again and they have technical difficulty once again. i asked for the manager and his is not available because he is on a TEA BREAK. He will phone me asap. I'm loosing a hell of a lot of money because it is my company phone. i am definitely going to cancel this contract because these people have no idea how to do business. The management of this company has no idea how to do business. i wont even recommend them to my worst enamy.