WK
Willem K

1 reviews | Active since Dec 2017

01 Dec 2017, 10:42

Keep deducting even after cancellation

Firstly I was being billed for SOSSquad and about 3 other services for over 2 years. When I investigated some of the products were being billed twice a month. According to them that is legal and lawful as I could use the services on two different numbers, even though I only had one Vodacom contract at the time. I then proceeded to cancel EVERYTHING that I had with them. That was in August. It is now December and they are still deducting every month. Numerous calls and promises later I tried to get hold of a manager. It seems that the managers at Elite Mobile feel even less for client service than their staff, as they just do not return calls.

I will never deal with Vodacom either again, as they are affiliated in some way with this company who in my point of view has very scrupulous business ethic.

Do not support this company ever! You will be sorry that you did. If you are supporting them now, I suggest going to your bank and cancelling the debit orders there.

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Replies (2)
Elite Mobile
Elite Mobile's reply01 Dec 2017, 10:44
Official

Good Day Willem

Thank you for your enquiry, an Escalation agent will contact you shortly.

Kind Regards

Elite Mobile Team

Elite Mobile
Elite Mobile's reply11 Dec 2017, 09:25
Official

Good day Willem Korff


Please be advised that we have checked on our system and we are unable to find any further debits that have been taken off your account.For us to further assist you ,Please send relevant bank statements to *** or attach it as a reply to the email we have sent you earlier.


I do apologize for the inconvenience however for further assistance please Contact EliteMobile on *** or ***.


Regards

Jody