Irate Client with no Feedback.

I am totally gutted by the way Elite Mobile does not get back to a person.

I was contact by Elite Mobile 6 weeks ago, and given an option to upgrade to a great deal, which was a new Samsung A32 128gig+ a watch and an added 20gig data every month on a 2gig top up.

I agreed to this, and received the invoice that i needed to sign. I signed it, and sen it to the relevant e-mail that was stated.

I started to receive the 20gig added data on the 1st June....However I till date have not received my device that i ordered.

I phoned the customer care department numerous times to get this sorted, and eventually the agent that sold me the deal contacted me, and said that she apologizes, as there was a systems issue, and i was supposed to receive an sms that I had to reply to, and it was never sent.

I explained to her that the phone is a gift to my wife, and that her birthday has now come and gone, and i still don't have the device; i did however tell her that I find it strange that the data is active, but the device has not been sent.

She explained that the her Manager Chad Reddy(might have the last name wrong) is going to sort this out, but it will take up to 72 hours excluding weekends. I told her i understand and will await her call. This was on the 18th or the 25th of June.

STILL NO FEEDBACK!!!!!!!!!!!

I contacted the call center again, and was instructed by Andy that she will request that the relevant agent contact me....That was Tuesday....once again, till date NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO Feedback has been given.

I am paying my account like a good little idiot because if i do not then I get into trouble, HOWEVER if i request a service there is no Delivery!!!!!!!

So..ELITE MOBILE..........WHAAAAAAAAAAAAAAT in the world is the excuse this time that I have not had any feedback or delivery of the device that I was promised? (OR was this a Corporate Prank?)

I look forward to hearing the excuse this time around, or maybe I might still get the device loooong after I have finished paying the subscription.

Regards,

Michael Lubbe

PS. I HAVE ADDED THE LAST REFERENCE RECEIVED FROM THE LAST CALL I LOGGED. ***7-1