Invoiced me but never delivered the device.

They contacted me to upgrade my cell phone contract. This went well. Then they delivered my device - colour was never discussed in negotiating the contract. The device for my husband arrived in pink! I asked if we could switch the device to black. No problem, they can do that..... and then the problems started. After talking to more than 9 agents and managers and one month (from 22 June to 22 July) they never delivered my device - although I did receive the first invoice after 15 July! Eventually my problem was solved by Warren from Vodacom at Mall@Reds - but it took him 4 and a half hours to sort it out with Elite Mobile. Never do business with a 3rd party or contractor. Rather go to the Vodacom Shop and find yourself a 'Warren' that will deliver 5-star service. At Elite Mobile you only deal with ghosts and excuses.....