Intensionally mislead and cheated by call centre consultant.

During October a consultant from Elite Mobile's call centre, called me snd asked me whether I would like to pay less on my account, on which I obviously agreed to. I was at that time paying Vodacom R2046. However at the end of October, an amount of R3333 were deducted from my bank debitorder?? I went to our local Vodacom store in Welkom, who's friendly staff, unfortunately could not assist, fòr the so called agreement was done by Elite Mobile's call cenre. Vodacom however informed me I was paying more, due to some amount added ito my handset, ànd that I had to call theit Tollfree line. Needless to say, áfter lengthy hanging on to their line, due to Covid ánd month-end, the consultant would switch me through to Elite Mobile, but with no avail...!! I stayed on their line for sometimes over 15min, without any reply, sò many times per day, and sò many days in a row. I even went on their website, and complained in various columns, but untill today, no reply, nòr attempted calls from their side. Due to vèry personal circumstnces, my phone has to be switched off at times, yet no voice message was èver left. It is the second month in succession that the R3333 went off my bank, which I nèver agreed to. I enquired on my complaints that a senior supervisor call me, and aqquired the transcripts for the recorded calls, and wanted to be refunded. None of above ever happenned, I even went to my bank today, to rectify the debit order, to no avail. Ònly Elite Mobile, which ignores my desperate cries, ànd poor service, by not answering my calls, can rectify this dilemma... This is the reason why I am vèry dissappointed, and reporting this. The consultant utterly and intesionally mislead, and cheated me. I am a pensioner, and feels helpless, and trust you guys can assist please??