1 reviews | Active since Jul 2013
Incorrectly charging and unprofessional
<p>So I was contacted by Elite Mobile for a Vodacom upgrade and I took the offer because there wasn't going to be any additional charges. I was going to pay the same amount I was paying to Vodacom for data. </p> <p> </p> <p>Turns out I'm somehow signed up for Hotspotter, Tracktrace and RescueBox which I have never heard of. I send an email to their support yesterday querying the charges and now I just get smses confirming my cancellation. </p> <p> </p> <p>I'm sorry but this doesn't cut it - what happens to the 2 months that I have paid for? Do I just lose that money?? </p> <p>Then I get an email confirming that my order for Value Added Services has been cancelled. Did I sign up for these Value Added Services? </p>
Good Morning,
Thank you for your enquiry, you will be contacted by an escalations agent shortly.
Kind Regards, Elitemobile
Good Morning,
Thank you for your enquiry, you will be contacted by an escalations agent shortly.
Kind Regards, Elitemobile
Good Morning,
Kindly be advised, the Value Added Services was cancelled and the relevant refund was processed.
We apolgise for any incovenviences caused.
Kind Regards, Elitemobile Team
Good Morning,
Kindly be advised, the Value Added Services was cancelled and the relevant refund was processed.
We apolgise for any incovenviences caused.
Kind Regards, Elitemobile Team
