BN
Buyisile N

1 reviews | Active since Jul 2013

01 Aug 2016, 07:56

Incorrectly charging and unprofessional

<p>So I was contacted by Elite Mobile for a Vodacom upgrade and I took the offer because there wasn't going to be any additional charges. I was going to pay the same amount I was paying to Vodacom for data. </p> <p> </p> <p>Turns out I'm somehow signed up for Hotspotter, Tracktrace and RescueBox which I have never heard of. I send an email to their support yesterday querying the charges and now I just get smses confirming my cancellation. </p> <p> </p> <p>I'm sorry but this doesn't cut it - what happens to the 2 months that I have paid for? Do I just lose that money?? </p> <p>Then I get an email confirming that my order for Value Added Services has been cancelled. Did I sign up for these Value Added Services? </p>

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Replies (2)
Elite Mobile
Elite Mobile's reply01 Aug 2016, 07:58
Official

Good Morning,

Thank you for your enquiry, you will be contacted by an escalations agent shortly.

Kind Regards, Elitemobile

Elite Mobile
Elite Mobile's reply16 Aug 2016, 06:27
Official

Good Morning,

Kindly be advised, the Value Added Services was cancelled and the relevant refund was processed.

We apolgise for any incovenviences caused.

Kind Regards, Elitemobile Team