LD
Leonese D

1 reviews | Active since Sept 2009

03 Aug 2015, 12:57

Incorrect billings

To whom it may concern.<br> <br> I have just discovered that Elite mobile it deducting money from my bank account. In don't even have an account with you. I was contacted in December by someone which I told the callers twice I don't want this account. I never received any devices from Elite mobile', meaning I don't use your network or number or devices. I received emails and sms's to say this has been cancelled in December after the sales person contacted me. Yet I'm so SHOCK to see R146.60 has been deducted from 30 January 2015 to 31 July 2015. How is possible that you deduct money from my account without my permission, especially that this has been cancelled before it even started. I AWAIT YOUR FEEDBACK. My contact number is ***. Where do I send my bank statements to receive my refund of R1172.80. Your method of deduction is R49, R49 and R39 + R3.20 x 3 =R9.60 every month. So its R49+R49+R39 = R137 + R9.60 = R146.60 x 8 = R1 172.80. I need this to be sorted urgent. Ref EM-***-2/3/4 every month on my bank statement. I'm not even a customer but you deduct funds without my consent. Refund immediately please.

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Replies (1)
Elite Mobile
Elite Mobile's reply03 Aug 2015, 13:01
Official
Hello clydineld,


Thank you for your enquiry.
We acknowledge your frustration and sincerely apologize for the inconvenience. An Escalation Agent will be in contact soon.

Kind Regards
Elite Mobile Team