1 reviews | Active since Jan 2017

02 Jan 2017, 08:49

Incomplete package

Item: Elite Mobile
Rating: 1

<p>I upgraded with elite mobile last year mid November and I received an incomplete package. The package was a tablet phone and every month of R150. air time. I am only receiving airtime and to date the phone has not been delivered. I called them many times they promised to deliver the phone but still never kept their promise. I even called vodacom to complain and they attended the issue and called elite mobile. They promised vodacom that they will deliver the phone to but they did not . Please assist as I am now paying for that contract that is incomplete. </p>

Helpful (0)

Replies (8)

Elite Mobile's replyOfficial

03 Jan 2017, 09:17

Good Morning,

Thank you for bringing this matter to our attention, an escalations agent will call and assist you shortly.

Kind Regards, Elitemobile

Best regards,

Elite Mobile's reply03 Jan 2017, 09:17

Official

Good Morning,

Thank you for bringing this matter to our attention, an escalations agent will call and assist you shortly.

Kind Regards, Elitemobile

Best regards,

Elite Mobile's replyOfficial

03 Jan 2017, 09:18

Good Morning,

Thank you for your enquiry, an escalations agent will contact you shortly.

Kind Regards, Elite mobile

Best regards,

Elite Mobile's reply03 Jan 2017, 09:18

Official

Good Morning,

Thank you for your enquiry, an escalations agent will contact you shortly.

Kind Regards, Elite mobile

Best regards,

Elite Mobile's replyOfficial

03 Jan 2017, 09:19

Good Morning,

Thank you for your enquiry, you will be contacted by an escalations agent shortly.

Kind Regards, Elitemobile

Best regards,

Elite Mobile's reply03 Jan 2017, 09:19

Official

Good Morning,

Thank you for your enquiry, you will be contacted by an escalations agent shortly.

Kind Regards, Elitemobile

Best regards,

Elite Mobile's replyOfficial

21 Feb 2017, 13:48

Hi Sophia

Thank you for bringing this matter to our attention and allowing us the opportunity to address the issue.

As per our telephonic confirmation, your tablet was delivered to you.

We apologize for the inconvenience, and once again, thank you for your understanding.

Kind regards.

Elite Mobile

Best regards,

Elite Mobile's reply21 Feb 2017, 13:48

Official

Hi Sophia

Thank you for bringing this matter to our attention and allowing us the opportunity to address the issue.

As per our telephonic confirmation, your tablet was delivered to you.

We apologize for the inconvenience, and once again, thank you for your understanding.

Kind regards.

Elite Mobile

Best regards,

Elite Mobile's replyOfficial

21 Feb 2017, 13:49

Hi Sophia

Thank you for bringing this matter to our attention and allowing us the opportunity to address the issue.

As per our telephonic confirmation, your tablet was delivered to you.

We apologize for the inconvenience, and once again, thank you for your understanding.

Kind regards.

Elite Mobile

Best regards,

Elite Mobile's reply21 Feb 2017, 13:49

Official

Hi Sophia

Thank you for bringing this matter to our attention and allowing us the opportunity to address the issue.

As per our telephonic confirmation, your tablet was delivered to you.

We apologize for the inconvenience, and once again, thank you for your understanding.

Kind regards.

Elite Mobile

Best regards,

Elite Mobile's replyOfficial

21 Feb 2017, 13:49

Hi Sophia

Thank you for bringing this matter to our attention and allowing us the opportunity to address the issue.

As per our telephonic confirmation, your tablet was delivered to you.

We apologize for the inconvenience, and once again, thank you for your understanding.

Kind regards.

Elite Mobile

Best regards,

Elite Mobile's reply21 Feb 2017, 13:49

Official

Hi Sophia

Thank you for bringing this matter to our attention and allowing us the opportunity to address the issue.

As per our telephonic confirmation, your tablet was delivered to you.

We apologize for the inconvenience, and once again, thank you for your understanding.

Kind regards.

Elite Mobile

Best regards,

Elite Mobile's replyOfficial

21 Feb 2017, 13:50

Hi Sophia

Thank you for bringing this matter to our attention and allowing us the opportunity to address the issue.

As per our telephonic confirmation, your tablet was delivered to you.

We apologize for the inconvenience, and once again, thank you for your understanding.

Kind regards.

Elite Mobile

Best regards,

Elite Mobile's reply21 Feb 2017, 13:50

Official

Hi Sophia

Thank you for bringing this matter to our attention and allowing us the opportunity to address the issue.

As per our telephonic confirmation, your tablet was delivered to you.

We apologize for the inconvenience, and once again, thank you for your understanding.

Kind regards.

Elite Mobile

Best regards,

Elite Mobile's replyOfficial

21 Feb 2017, 13:51

Hi Sophia

Thank you for bringing this matter to our attention and allowing us the opportunity to address the issue.

As per our telephonic confirmation, your tablet was delivered to you.

We apologize for the inconvenience, and once again, thank you for your understanding.

Kind regards.

Elite Mobile

Best regards,

Elite Mobile's reply21 Feb 2017, 13:51

Official

Hi Sophia

Thank you for bringing this matter to our attention and allowing us the opportunity to address the issue.

As per our telephonic confirmation, your tablet was delivered to you.

We apologize for the inconvenience, and once again, thank you for your understanding.

Kind regards.

Elite Mobile

Best regards,

Incomplete package

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