*********** staff and supervisor

<p>This company solicited me on 13/10/2016 as my Vodacom contract had come to an end a few months before this. Convince me to take out the same type of contact and I would get a new phone as well. Advised there would be a one off admin charge.</p> <p>Agreed to this and received and e-mail detailing this info.</p> <p>A box couriered to me containg a educational voucher plus a booklet - NO PHONE.</p> <p>This was on 18/10/2016. Called and spoke to Veronica who informed me there was an error where a number of order were done where the devices were missing, she would investigate and escalate and get back to me. Heard nothing to date.</p> <p> </p> <p>Phoned again on about 25/10/2016 and spoke to Angelique and received the same information. Asked when would I receive my phone. Advised absolutely no idea.</p> <p>I then told her to cancel the whole deal and make absolutely sure I would not be charged the admin fee as the problem was on their side. Said she will get back to me to confirm all okay - still waiting for a response.</p> <p> </p> <p>The admin fee was taken from my bank a/c on 01/11/2016 and called and spoke to the supervisor, Angie at 2h57 on 04/11/2016. She informed me the deal had been cancelled and the request to stop the admin fee deduction was too late. She would escalate the matter and ensure I would get my money back shortly. Stated she would get back to me the following Tuesday or Wednesday. Todate had absolutely no response from this person of authority. Have tried calling her and left 3 messages for her to call me back and again absolutely no response.</p> <p> </p> <p>This company seriously needs to train their staff and to action what they tell clients.</p> <p> </p> <p>All I want is the whole deal to be cancelled and my money to be refunded.</p>