1 reviews | Active since Aug 2016
Incessant Calling... despite being asked to remove me from their database...
<p>For the past two months, (since my Vodacom upgrade) three to four times a day I recive a call from No caller ID, most often when you answer they hang up the call, but if by some miracle you do get to speak to them, someone from Elite Mobile (who I have never dealt with) is trying to sell me some add on deal to my current Vodacom Package.</p> <p>I have asked on each occasion to be removed from their database-to no avail...</p> <p>I have now started to document the dates and times of the calls and have asked to be put through to a supervisor.</p> <p>Last week I was told on one occasion, they are a call centre and dont have supervisors-but I will be removed from their database.</p> <p>Today I actually spoke to a supervisor - Hlengiwe and even recieved a reference number 10559 for the issue.</p> <p>I am not interested in buying anything from elite mobile, be it an upgrade, a deal, a promotional campaign -whatever.</p> <p>PLEASE STOP CALLING ME!!!</p> <p> </p>
Good Morning,
Thank you for reporting this matter and providing us with the opportunity to resolve your query with the urgency it deserves.
Kindly accept our sincere apologies for the inconvenience you may have experienced in respect to the service that you have received, we will ensure the relevant steps will be taken so this does not happen again and also the Agent in question will be dealt with accordingly.
We have removed your details from our system, you can also register to opt out of any direct marketing with the DMA (Direct Marketing Association of South Africa). You can do this by visiting their website: ww.nationaloptout.co.za, or by SMSing OPTOUT (space) your ID number to 39118. This will ensure that your name and email address are removed from all prospective mailing lists used by members of the DMA.
We appreciate your patience and understanding.
Kind Regards, Elitemobile
Good Morning,
Thank you for reporting this matter and providing us with the opportunity to resolve your query with the urgency it deserves.
Kindly accept our sincere apologies for the inconvenience you may have experienced in respect to the service that you have received, we will ensure the relevant steps will be taken so this does not happen again and also the Agent in question will be dealt with accordingly.
We have removed your details from our system, you can also register to opt out of any direct marketing with the DMA (Direct Marketing Association of South Africa). You can do this by visiting their website: ww.nationaloptout.co.za, or by SMSing OPTOUT (space) your ID number to 39118. This will ensure that your name and email address are removed from all prospective mailing lists used by members of the DMA.
We appreciate your patience and understanding.
Kind Regards, Elitemobile
I was told by Marilyn ont he 15/08 that I would no longer be contacted.
Nothing has changed...
Yesterday I recieved two calls from ********** - I have recieved calls from this number before from Elite Mobile.
Today AGAIN I recieved two calls from ********** - the Woman laughed and then hung up the phone on both occasions. I can only presume this is Elite mobile (same time as yesterdays calls)
I think this can be termed harassment....
I will now take this matter further.
I was told by Marilyn ont he 15/08 that I would no longer be contacted.
Nothing has changed...
Yesterday I recieved two calls from ********** - I have recieved calls from this number before from Elite Mobile.
Today AGAIN I recieved two calls from ********** - the Woman laughed and then hung up the phone on both occasions. I can only presume this is Elite mobile (same time as yesterdays calls)
I think this can be termed harassment....
I will now take this matter further.
Good day,
Kindly be advised we will get an escalations agent to call and assist you further,
Kind Regards, Elitemobile
Good day,
Kindly be advised we will get an escalations agent to call and assist you further,
Kind Regards, Elitemobile
Good day,
Kindly be advised, we per our investigation, Elitemobile lasted called you on the 15/08/2016. this was your first enquiry.
We did not call to you again, since your number was removed with immediate effect from our data base.
Please be advised, if you have more than 1 number, you have to register all numbers, so you do not get any direct marketing calls from other calls centres.
Kind Regards, Elitemobile
Good day,
Kindly be advised, we per our investigation, Elitemobile lasted called you on the 15/08/2016. this was your first enquiry.
We did not call to you again, since your number was removed with immediate effect from our data base.
Please be advised, if you have more than 1 number, you have to register all numbers, so you do not get any direct marketing calls from other calls centres.
Kind Regards, Elitemobile