Illigitimate order processing

I wanted to do a upgrade yesterday only to find out that there is a block , preventing them to process my request.Picked up that Elite Mobile has an order for a HP Laptop with 10 gig on my profile done 28.06.2022 at 8h50. "What "no has contacted me i didnt give permision or signed up for this. What illigitimate business are you running,the order ref. I-*** with call reference ***