******* swim swap

This is my second complaint I have had a call back from Elite Mobile to an alternative number which I had to supply else how would they get hold of me. Marcel from Elite Mobile called and told us that he would come back to us in due course as the situation was explained to him and he agreed that the situation needed urgent attention and promised that Elite Mobile would get a hold of the recording and relevant doc's I am still waiting since 21/12/2015. Now they are sending me sms's to the alternative number to say that my account is arrears and that I need to contact them again what for? When are they going to come to light with the doc's and proof? Once again they are proving there incompetency. They leave me no alternative but to contact the ombudsman and take necessary legal steps. I NEED MY NUMBER BACK!!! I AM NOT PREPARED TO WAIT ANY LONGER!!!<br> Can Elite Mobile please respond with the correct doc's and recording to proof my contract with them, and a date for which I can expect the sim swap (for which I have now waited long enough so I need I done today!!!) I am not prepared to wait longer you have been given ample time and my patience is AT END. ***<br>