******* Deduction of Money

I contacted you on 21:43 Sun 29 Mar about money that was being *******ly deducted from my account without my consent. A lady named Angie from your company contacted me and asked for my bank statement in order to refund my money. I did everything she asked within 24hours of her call and now I have been waiting for over 2 weeks for my money with no response. Is this how you treat co-operative clients who have been wronged by you? ***** from me and try to ignore me? I do not want to go to the police (That will be a hindrance on both of our time), so please just return my money and avoid causing more trouble for us.