KG
Kobus G

1 reviews | Active since Nov 2015

21 Nov 2015, 10:31

******* debit order

On 20 October 2015 I was notified via sms that my application for a new device with Elite Mobile was unsuccessful. A couple of days later I received a phone call from Elite Mobile to advise me that they would like to activate my value added services. I was clear when I declined the activation as these were linked to the declined application for a new device. After making myself clear on my reason for declining the value added services the operator told me that the services will not be activated.<br> <br> This morning, 21 November 2015, I received a notification from my bank advising me of a debit order to the value of R49 that went off against my account with Ref EM***-2. Twice I tried calling Elite Mobile immediately after receiving this notification on the number supp**** by their sms ***) only to go through the processes of the electronic answering service and be cut off. I am very annoyed at this stage and request this debit order be reversed immediately and cancelled.<br> <br> JP Gouws

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Replies (1)
Elite Mobile
Elite Mobile's reply21 Nov 2015, 23:52
Official
Hello Kosie71,

Thank you for your enquiry. You wil be contacted. We do apologise for all inconvenience caused.

Best regards,