WO
Werner O

1 reviews | Active since Mar 2016

03 Mar 2016, 06:36

******* Billing

I Upgraded my contract threw Elite mobile November 2015 but i realised I ordered the wrong phone so i cancel my upgrade with them. I also told them to cancel everything that goes with the upgrade like hotspotter and rescuebox and the consultant said that everything is cancelled but the debit orders is still going off my account till today. I phoned again in beginning of Feb 2016 and the lady who answered said there system is offline and she took my details down to contact me back, still waiting for that to happen as well. <br> I want a full reimbur*****t of all the debit order that went off my account from November 2015 because I am not using the services and i cancelled it from the start.<br> If you sign with Elite Mobile they will find any loop hole to get maximum money out of there customers without them approving it or better when cancelled they still bill you.<br> <br> Elite Mobile please respond or i will take this matter further and expose how ********* you guys are.

0
Replies (1)
Elite Mobile
Elite Mobile's reply03 Mar 2016, 08:43
Official
Hello Wernerosch,


We have received your Hello Peter Report and sincerely apologize for any inconvenience we may have caused.
An Escalation Agent will be in contact shortly.

Kind Regards
Elite Mobile Team

Best regards,