1 reviews | Active since Jul 2016

18 Feb 2017, 11:01

Idiot staff

<p>I today had one of elite Mobile sales staff phone me (Cameron) who then shouted at me for apparently hanging up on him! The audacity of this idiot! I don't know where these people get your number from but I get a phone call once a month from them and the 1st 20 times I listened to the whole story and said no. Now I wish they would lose my number for good and hire some decent staff that understand what no thank you means, not this idiot who now constantly calles me then hangs up. Sorry your staff out!! =!!</p>

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Replies (2)
Elite Mobile
Elite Mobile's reply18 Feb 2017, 11:03
Official

Good Morning,

Thank you for your enquiry, you will be contacted by an escalations agent.

Kind Regards, Elitemobile

Best regards,

Elite Mobile
Elite Mobile's reply20 Feb 2017, 12:18
Official

Hi Dane

Thank you for bringing this to our attention and allowing us the opportunity to address this matter. The relevant disciplinary action will follow for this specific sales agent.

We apologise for the inconvenience, and once again, thank you for being understanding.

As per our telephonic conversation, we have removed your number from our system and have requested assistance from IT with regards to having your details removed from our data base, please also be advised that as proud members of the DMASA (Direct Marketing Association of South Africa) we assure you that we are compliant and take customers very seriously that do not wish to be contacted. We urge you to please consider following this easy procedure to prevent any direct marketing telephonically, SMS OPTOUT followed by your ID number (this is crucial) to 39118. You can also visit the website www.nationaloptout.co.za. We will suggest if you have more than 1 mobile number that you register all your numbers on the Do Not Call list.

Please feel free to contact us on *** or e-mail *** if there is anything further you require.

Kind regards
The Elitemobile Team

Best regards,