I was convinced by an agent to enter into two Vodacom contract renewals

I was convinced by an agent to enter into two Vodacom contract renewals. Within the 7-day cool-off period I changed my mind, and let Elite Mobile know in writing, as per their terms and conditions. The email was acknowledged speedily and an agent got in touch telephonically to confirm the cancellation. When I queried something regarding the cancellation, the agent promptly got in touch again and provided the needed clarification.