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Gideon B

1 reviews | Active since Dec 2016

23 Dec 2016, 09:56

I perceive this as a ****

<p>I am being send from Elite mobile to Vodacom and from Vodacom to Elite Mobile.</p> <p> </p> <p>Spoke to Kubeshini Redy, Angie Naidoo and Marcel Stainbank on several occasions. At least 14 phone calls in total.</p> <p> </p> <p>My contract was never validated with a copy of my ID due to hospitalisation. I also never had my phone delivered.</p> <p> </p> <p>Two months later, out of hospital I realise my bank account has been debited for, TechTrace, Hotspotter and ResqueBox...</p> <p>Called again now, their system is offline.</p>

0
Replies (3)
Elite Mobile
Elite Mobile's reply23 Dec 2016, 13:10
Official

Good Day Gideon,

Thank you for your enquiry. An escalation agent will be in contact with you shortly.

Kind Regards

Elite Mobile

Elite Mobile
Elite Mobile's reply28 Dec 2016, 10:04
Official

Good day,

Kindly be advised, it was communicated that you agreed to the Value Added Services. We have also advise you that we can send you the transcript to show that the services and cost was explained to you and you agreed to the services.

We have also explained that the Value Added Services have been cancelled and but there is no refund due, since you agreed to be debited for the services.

Kind Regards, Elite mobile

Elite Mobile
Elite Mobile's reply13 Jan 2017, 16:05
Official

Good Day

Please be advised that the services have been cancelled and a refund has been processed.

We do apologise for all inconvenience caused. Should you have any further enquiries, please feel free to contact us on ***or ***.

Thank you.

Kind Regards

Elite Mobile