1 reviews | Active since Aug 2013
I am appauled by cheats and liers for the sake of making a sale
<p>I was called by Joshua a call centre agent for Elite Mobile just before 12 noon today. He was selling a tab and 2gig top up contract on behalf of Vodacom. He said this contract will cist me R119 and that will be deducted from my account. I then asked him that what will happen to the contract that I currently have with Vodacom then his response was my current contract will end as the new one kicks in.I kept on telling that I don't want any surprises at the end of being debited twice at the end if the month that is for two Vodacom contracts then he reassured me that will not happen.I than confirmed all my details with him and he also gave me the customer care number. After our call I immediately contacted the customer care number I spoke to lady and asked her is such a thing as having a new contract will cancel the old contract automatically. She then explained that the only time that will happen is when a person is due for an upgrade which Mr Joshua never mentioned to me even asked him several times that what he was telling me does not make sense to me. I then explained to the lady that I want to cancel immediately what that ********* Joshua had sold to me. When then asked me for an EM Number which I had not received from Joshua . She said I must call her back as soon as I get that sms confirmation. Then few minutes after that call Joshua calls and saying he wants to confirm my email address and told him there and then that I don't want the contract and he must not even try to deliver it and because he mislead me.I kept on telling that won't be confirming anything with him because I want nothing to do with him and his contract he then hang up on me. I immediately received sms confirming that had supscribed four more additional products over and above this contract he was selling to me and the cost had changed from the flat rate of R119 that he said I will pay and gone up to R323. Then called the customer care line and spoke to Angelic I explained to her the story again and told I received sms confirming that I had subscribed all this products I never signed up for she said she will cancel all those subscriptions by sending me sms confirming the cancelations she did send those sms. In the meantime They had also send me emails confirming that I made the order.I asked Angelic to put me through to the manager because I furious for lies Joshua sold to me in order for him a make a sale. She told me the mananger was on lunch and I must call back after 13:00 the time was around 12:44 .I calledthem back around 14:46 and the lady that answered told me the manager now he is on a break and I then threatened to take them to my lawyers she then said the manager will calk me back maybe later today or tommorow. They really don't have integrity and business ethics if they can be thus devious. I am still awaiting to be contacted by their senior manager because this guy Joshua needs to be deciplined accordingly for selling us liers and I need an email confirmation stating that this ficticiuos contract is really cancelled.</p> <p> </p> <p> </p> <p> </p>
Thank you for your enquiry. An escalation agent will phone you today
Kind Regards Elitemobile Team
Thank you for your enquiry. An escalation agent will phone you today
Kind Regards Elitemobile Team
G ood day,
Thank you for bringing this matter to our attention and allowing us the opportunity to address this matter.
We have issued the Sales Agent concerned with the relevant warning.
We apologise for the inconvenience, and once again.
Kind Regards, Elitemobile
G ood day,
Thank you for bringing this matter to our attention and allowing us the opportunity to address this matter.
We have issued the Sales Agent concerned with the relevant warning.
We apologise for the inconvenience, and once again.
Kind Regards, Elitemobile
