Horrible Service not once but twice

<p>Hi, I got a call from Elite Mobile around August last year for a cell phone contract purchase, i took the offer, 4 weeks later no delivery was made. I enquired i was told the delivery company could not locate my delivery adress. Within the 4 weeks i did not receive any call from the sales agent to confirm my delivery adress realising i did not get the phone. On enquiery i gave them the address again 3 weeks later still no delivery was made.I then decided to cancel due to Non-delivery. Last week friday I received a call from Elite Mobile and spoke to a lady by the name of Simone. She was selling a cell phone package of P8 Huawei; i decided to take the deal and she also gave me her working adress which is as follows: She is situated in Durban at the Liberty Building along Aliwal Street. she placed the order for a P8 Huawei Phone Vodacom contract. She said after my phone call with her she will send me an e-mail with the details of the order. Today it is Wednesday I have not received any e-mail nor a phone call from her explaining any challenge if there’s any. I do not even have an order number that i can use to track the order. Yesterday I called this number ********** 195 which I got this from Simone to enquire as to when will i receive the e-mail with the details, the sales agent I spoke with said I should give her my number and she will get back to me; i gave her my number and she did not get back to me. Today i sent an e-mail to ********** explaining the unsatisfactory service i received and that i want to cancel the contract seeing that the past is repeating itself. A gentleman by the name of Mandla Njoko called me back, to my suprise i did not get any apology from Him instead he says to me i only want to confirm that you are canelling the order. Only when i said to Him; after the unsatisfactory of the service i expressed on my e-mial you do not even bother to apologise first and try to explain things? Only then he said sorry. i told him he was still giving me bad service and at that point i told Him to cancel the order. I wanted to give them another chance thinking probably the first time around there could have been a misunderstanding between me and the sales agent in terms of the delivery address but today it has just been proven that customer care in Elite Mobile does not exist or they do not understand what customer service means and that bad service it has become or its a norm.</p>