Harassment and denial

<p>I have been contacted *again* by an agent at Elite Mobile phoning on behalf of Vodacom telling me that I was going to 'save money' despite having requested months ago to be taken off their list.</p> <p>I politely said no and, not being the kind of person to put the phone down on anyone, requested that the phone call was terminated. That was not the case - Roscoe Govender then proceeded to harass me to listen to him, despite all of my protests. Eventually, when I asked for his manager, he said she wasn't at work, when I asked for another manager, he gave me a colleague, Christina.</p> <p> </p> <p>After 50 minutes of speaking to Clarence (Team Leader), Charmaine (who was at work after all), and the manager Mohammad Langley and requesting the CEO's email address so that I could lay a complaint directly, I was told I was not going to get that but the customer care section was designed to deal with this and they would just take me off the contact list. I was unable to speak to Mohammad's manager, Stuart Pitt, as 'he is not in and I don't know who he reports to'.</p> <p> </p> <p>Each of the escalated people involved initially apologised however once I was not prepared to accept them simply palming me off with their empty promises, they each spoke over me and said they could not do what I requested. I was even told that they would 'do me a favour' and get customer care to phone me rather than me having to phone them! They phoned me in the first place!!</p> <p> </p> <p>The work ethic displayed by Elite Mobile is atrocious and I am extremely disappointed in Vodacom for having chosen them as a partner. If Vodacom is going to provide my details to a company like Elite Mobile, I will most definitely be porting my number away from Vodacom. I will not allow an ************ company like Elite Mobile to harass me as and when they feel like it and intrude into my life.</p> <p> </p> <p>I was promised a callback within 5 minutes on the same number I phoned on - I'm still waiting 30 minutes later. And I was promised an email to confirm I had been taken off the contact list, despite no one taking my email address. When I asked Mohammed why he hadn't taken my details yet, he said that Customer Service would do that. </p> <p> </p> <p>I want an email from one of the Executive members of Elite Mobile confirming that I will never be contacted again and I want an email from one of the Executive members of Vodacom to confirm that they will not pass on my details to any third parties. </p>