MP
Monique P

1 reviews | Active since Oct 2017

13 Jun 2018, 14:35

Harassing, Rude phone calls from call centre .

This company keeps on phoning me and trying to get hold of my husband. A extremely rude lady phoned and said I must give her his number and that she wasn't selling cell phone contracts?? As I told that I wasn't going to give her any personal informations as I don't know why she is phoning she rudely put the phone down in my ear. I don't know how many times must we say that we are not interested at all!!! Stop phoning us we will most definitely never go with a company that is so desperate for sales that they harass and treat people rudely. Train your staff properly and maybe you'll get more sales. They also phone from private numbers now.

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Replies (2)
Elite Mobile
Elite Mobile's reply13 Jun 2018, 14:38
Official

Good day,

Thank you for your inquiry and reporting this matter to us. Please send your details to *** and we will remove your details from our data base.

Kind Regards, Elitemobile

Elite Mobile
Elite Mobile's reply29 Jun 2018, 09:10
Official

Good Morning,

Thank you for bringing this matter to our attention and allowing us the opportunity to address this matter.

We apologise for the inconvenience, and once again, thank you for being understanding.

As per your telephonic conversation, we have removed your number from our system and have requested assistance from IT with regards to having your details removed from our data base, please also be advised that as proud members of the DMASA (Direct Marketing Association of South Africa) we assure you that we are compliant and take customers very seriously that do not wish to be contacted. We urge you to please consider following this easy procedure to prevent any direct marketing telephonically, SMS OPTOUT followed by your ID number (this is crucial) to 39118. You can also visit the website www.nationaloptout.co.za. We will suggest if you have more than 1 mobile number that you register all your numbers on the Do Not Call list.

Please feel free to contact us on *** or e-mail *** if there is anything further you require.

Kind regards
The Elitemobile Team