SN
SIFISO N

1 reviews | Active since Jan 2025

14 Jan 2025, 16:35

Gross misrepresentation of upgrades disguised as "Gifts"

*****sters and **** Artists. They agent called me and advise that they Vodacom wanted to give me a Huawei Y62 as a gift because I was a loyal customer and I had been overcharged over the years. I was also told my premium would be reduced. I accepted this only time find later that they register this as an upgrade for which I would be charged a premium. This is gross misrepresentation. Vodacom should remove this dealer from their database as this behaviour is unacceptable. It has completely tarnished any sort of trust that I had in Vodacom. When I tried to call them to cancel they say they'l follow up shortly or they literally cut the call mid conversation. I have never dealt with a company that is unscrupilous. DO NOT UNDER ANY CIRCUMSTANCES BELIEVE WHAT THEIR CONSULTANTS SAY.

0
Replies (1)
Elite Mobile
Elite Mobile's reply15 Jan 2025, 11:06
Official
Hi Sifiso

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the lookout for a call from our team.

Kind Regards,
Elite Mobile Team