1 reviews | Active since Mar 2009
Frustrating bad Upgrade Experience
<p>After a charming sales call to sell me an upgrade it went down hill fast. Courier delivery from RAM was fraught with bad service, rude staff & major headaches. Elite Mobile call Centre has been off-line for 2 days & not assisting me with resolution & finally received new upgrade - delivered minus sim card. Too many headaches & hassles experienced in the obtaining of my business so how bad is the service going to be going forward? I want to cancel the upgrade contract, return the goods & be done with this sloppy & frustrating experience - not worth the headaches, time wasting & stress. Get your house in order Vodacom / RAM & Elite Mobile been a very unpleasant experience - your customer's happiness & satisfaction SHOULD matter.</p>
Good day
Thank you for your enquiry, you will be contacted by an escalations agent.
Kind Regards, Elitemobile
Good day
Thank you for your enquiry, you will be contacted by an escalations agent.
Kind Regards, Elitemobile
Hi Penelope
Thank you for bringing this matter to our attention and allowing us the opportunity to address the issue.
A collection has been arranged, once the unit has been collected we will cancel the order.
Should you have any further queries, please feel free to e-mail me on *** or call us on the following number ***.
We apologize for the inconvenience, and once again, thank you for understanding.
Thank you
Elite Mobile.
Hi Penelope
Thank you for bringing this matter to our attention and allowing us the opportunity to address the issue.
A collection has been arranged, once the unit has been collected we will cancel the order.
Should you have any further queries, please feel free to e-mail me on *** or call us on the following number ***.
We apologize for the inconvenience, and once again, thank you for understanding.
Thank you
Elite Mobile.