Frustrated & disgusted

On the 18th of December Elite Mobile blocked my SIM card due to non payment when I got through to them, they realised it was there mistake & instead of re activating my SIM card. said Mandla said they would have to notify Vodacom to cancel my contract & only once it was cancelled, I would be notified & could then do a SIM swop. I have been without a phone since the 18th of December 2015, Shocking service!!. I used over R300 talking to call centre agents who don't care. While I am waiting to have this contract cancelled I was debited for another month, REALLY!!! Spoke to Nicole today & was told oh because of the holiday season it might take another week. I don't accept that!!! **************** & past inconvenient! I am using my daughters cell ***. Elite mobile blame Vodacom for the delay but they caused the mess & this is not the 1st time!!