********** upgrades

Item: Elite Mobile
Rating: 1
Author: Owen K

Recently a call centre agent phoned my wife and offered to upgrade her Vodacom contract. Her number is ********** .

She politely advised that she was not interested and will be going in to Vodacom to upgrade herself and do not need assistance from Elite Mobile.

Shortly thereafter she went in to Vodacom and was advised that she had already been upgraded by Elite Mobile and if she wanted to upgrade she would first have to cancel by calling your call centre.

From 7 November 2018 she has been calling your call centre and cancelled the contract three times.

Please sort this immediately as she did not agree to an upgrade and you did this without her consent and **********ly.

Helpful (0)

Replies (2)

Elite Mobile's replyOfficial

20 Nov 2018, 08:42

Good day,

Thank you for your inquiry, you will be contacted by an escalations agent.

Kind Regards,
Elitemobile

Best regards,

Elite Mobile's reply20 Nov 2018, 08:42

Official

Good day,

Thank you for your inquiry, you will be contacted by an escalations agent.

Kind Regards,
Elitemobile

Best regards,

Elite Mobile's replyOfficial

20 Nov 2018, 16:48

Good day Owen Keeve

Trust you are well,

Thank you for bringing this matter to our attention and providing us the opportunity to assist us further.

Please note as per our telephonic conversation the reversal of your upgrade has been submitted and will take up to 5-7 working days.

Thank you in advance :)

Kind Regards
Elite Mobile

Best regards,

Elite Mobile's reply20 Nov 2018, 16:48

Official

Best regards,

********** upgrades

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