********** deductions from Elite Mobile

#EliteMobile is such **********. I have tried to upgrade my contract with them in Feb 2021, then the salesmen offered me some box product that you watch movies etc on for a once off fee of R150 for a years prescription. When I received the email of order cinfirmation I saw the box product is R169 a month and immediately cancelled it. Firstly I never even received my upgrade products after more than a week of following up, I cancelled everything. Next thing I knew, #EliteMobile was deducting R169 from my account monthly for this box product. After 3 emails someone came back to me and said the refund is being processed. After 2 weeks and even more follow ups I received my refund, just so that they can AGAIN deduct the next month. I am so tired of this utter incompetency. I think #Vodacom needs to separate from #EliteMobile. Its pathetic to say the least.