BK
Bianca K

1 reviews | Active since Sept 2018

13 Jul 2022, 09:02

********** Debit Orders from Elite Mobile and Ignition Telecoms Investment43

Elite Mobile has been deducting money via Debit Orders on my account for months now, each time I get it reversed, as I don't have any contracts with Elite Mobile. This month a debit order from Ignition Telecoms Investment43 was deducted, and again I reversed it. Finally Elite Mobile answers my mails and says I have valued added services that were not cancelled. I have had to pay bank charges for reversing these ********** debit orders each time and all I am told is that I have a contract, but no answer as to what contract or when I signed up. How many people are paying Elite Mobile Debit Orders for non-existent contracts?

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Replies (1)
Elite Mobile
Elite Mobile's reply13 Jul 2022, 13:19
Official
Hi Bianca, 

We profusely apologize for any inconvenience or unpleasantness we may have caused. 

Please allow for us to investigate - the call recordings between you and the sales expert will be audited. 
Thereafter, a Customer Care consultant will be in contact with you. 

Kind Regards,