1 reviews | Active since Mar 2014
********** Debit Orders
This Contract is just over a year old. At the time I took this it was R86p/m and I made it clear that I did NOT want any other extra's. After the deal was captured on your system and I had to wait some time before I could get my device I saw on your System that all extras were added. I phoned and had it all removed and made it clear that I DID NOT want any of this ever. But Elite Mobile has a number of Debit orders going off my account every month. I have phoned Vodacom and Elite Mobile and Requested that this is Removed, but still you continue with the Debit Orders. I have also informed my bank that I do not want this. I have phoned Elite Mobile again and was told your system is down, but Marilyn will phone me back.Never happened, so now I do not want you to phone me back. I want you to stop all the debit orders against my account and Refund me all the money you have been taking month after month. I want to understand why I am paying R95p/m for a R86 contract. I also want to know who do I report the ********** Debit Orders by Elite Mobile to, as I do not want any of the extra's never did and I believe that the body that you full under should investigate this.
Thank you for your enquiry. An escalation agent will phone you shortly
Kind Regards Elitemobile Team
Best regards,
Thank you for your enquiry. An escalation agent will phone you shortly
Kind Regards Elitemobile Team
Best regards,
