********** BUSINESS PRACTICES - ELITE MOBILE AND VODACOM!!!

ELITE MOBILE AND VODACOM LET ME TRY AGAIN TO MAKE THIS COMPLAINT VERY CLEAR!!!!!!

LET ME START OFF BY SAYING AFTER DOING SOME RESEARCH ON HELLO PETER I NOTICED YOU HAVE DONE THE EXACT SAME BULL**** TO OTHER CUSTOMERS. THERE REVIEW SPECIFICALLY SAID WHEN THEY TRIED TO RESOLVE THIS THEY GOT NO RESPONSE FROM YOU. LET ME MAKE MYSELF VERY CLEAR AFTER PHONING YOU BOTH LAST WEEK 02.06.2021 AND TODAY AGAIN 09.06.2021 IF YOU DO NOT RESLOVE THIS BY THE CLOSE OF BUSINESS THIS WEEK FRIDAY 11.06.2021 I WILL TAKE THIS AS FAR AS IT CAN GO - I WILL ALSO STOP THE DEBIT ORDER ON MY ACCOUNT AND THEN BOTH YOU AS VODACOM AND ELITE MOBILE CAN PAY THE RIDICULOUS AND ********** PRICE YOU ARE CHARGING ME!!!!!!! TAKING MONEY OUT OF MY BANK ACCOUNT FOR PRODUCTS I DID NOT CONSENT TO BE ADDED TO MY ACCOUNT IS THEFT!!!!!!

ON THE 16.04.2021 AN ELITE MOBILE AGENT PHONED ME FOR AN UPGARDE TO MY VODACOM CONTRACT ***) I TOLD THE AGENT I WOULD LIKE TO TO DECREASE I REPEAT DECREASE THE PRICE IM PAYING FOR THIS CONTRACT. HE OFFERED ME A PACKAGE THAT COSTS R299.00 A MONTH WITH NO ADDITIONAL EXTRAS ADDED!!! PAY CLOSE ATTENTION TO THAT SENTENCE!!!! THE CONTRACT CONTAINS 2GB 58MINS TALK TIME AND 50SMSES IF I REMEBER CORRECTLY. I ALSO MADE SURE WITH THE AGENT THAT IT IS A TOPUP ACCOUNT SO I DO N0T RUN UP EXTRA COSTS WITHOUT KNOWING. I THEN REQUESTED THAT THE UPGRADE FEE OF R150.00 BE DEBITED AT THE END OF MAY 2021.

NOW PAY VERY CLOSE ATTENTION TO MY AMOUNTS!!!!

ON THE 10TH OF MAY 2021 R862.96 WAS DEBITED FROM MY ACCOUNT WHERE PRIOR TO THE UPGRADE THAT WAS DONE I WAS PAYING R754.00 A MONTH FOR BOTH CONTRACTS I HAVE WITH YOU. I DID NOT DISPUTE IT AS I THOUGHT THE AGENT DID NOT LISTEN CLEARLY AND ADDED THE R150.00 UPGRADE FEE TO MY NORMAL AMOUNT OF R754.00 - THEN ON THE 29TH MAY 2021 YOU DEBITED R150.00 FROM MY ACCOUNT. I FOUND THIS STRANGE AND COULDNT UNDERSTAND WHY THE CONTRACT AMOUNT ON THE 10TH OF MAY 2021 WAS SO HIGH. THEN ON THE 2ND OF JUNE 2021 YOU DEBITED R150.00 FROM MY ACCOUNT AGAIN. AT THIS POINT YOU HAD NOW COST ME R110.00 IN BANKING FEES AS WELL BECAUSE THE FUNDS WERE NOT AVAILABLE AND THE DEBIT ORDER BOUNCED!!! I PHONED BOTH VODACOM AND ELITE MOBILE ON THAT DAY AND AN AGENT FROM ELITE MOBILE ADVISED THAT THERE WAS AN ISSUE WITH THERE BILLING SYSTEM. I EXPLAINED THAT THIS WAS NOT MY PROBLEM!!!! SHE ASSISTED AND THE BANKING FEES WHERE REFUNDED. BUT WHEN I QUESTIONED THE R862.96 THE CLAIMED THAT ONLY VODACOM CAN ACTIVATE CONTRACT PRODUCTS. AND OF COURSE WHEN I SPOKE TO THE VODACOM AGENT PRIOR SHE BLAMED ELITE MOBILE.

I THEN PHONED VODACOM BACK ON THE 2ND JUNE 2021 TO DISPUTE THE R862.96 AND THE AGENT EXPLAINED THAT THERE WAS AN ADDITIONL 1GB OF DATA, AN ADDITIONAL 58TALK TIME MINUTES AND THE CALLER ID WAS ACTIVATED AS WELL. I EXPLAINED THAT I DID NOT REQUEST THIS IS ANYWAY OR FORM FROM THE VODACOM APP, AS EXTRA AIRTIME OR FROM THE ELITE MOBILE AGENT!!!! SHE THEN ASSISTED ME BY CANCELLING THE ADDITIONAL 1GB OF DATA 58TALK TIME MINUTES AND I INSTRUCTED HER TO LEAVE THE CALLER ID AS IT COST R9.90

I THEN SPECIFICALLY TOOK THE TIME TO WORKOUT THE EXACT AMOUNT I SHOULD BE PAYING FOR BOTH CONTRACTS, THE CALLER ID AND OLD HEADSET - TAKE NOTE THE PAYMENT FOR THE OLD HEADSET ACCORDING TO THE AGENT ENDS AT THE END OF JULY 2021.

RIGHT LET ME BREAK IT DOWN INTO THE EXACT AMOUNTS DISCUSSED WITH THE VODACOM AGENT:

R250.00 FOR MY IPHONE CONTRACT R290.00 FOR THE UPGRADED 079 CONTRACT AS PER THE AGENT INCLUDING THE CALLER ID COST THE AMOUNT WAS THEN R300 - AS PER THE AGENT R150.00 TILL THE END OF JULY 2021

MEANING THE TOTAL I SHOULD BE PAYING IS R700.00 PER MONTH ONLY!!!!!!!

THEN TODAY 09.06.2021 YOU REFUND ME R150.00 AND THEN DEBIT R927.96 FROM MY ACCOUNT!!!!

ARE YOU F#CKING INSANE!!!!!

I THEN PHONED VODACOM AND THEY EXPLAINED THAT YES THE ADDITIONAL PRODUCTS ARE CANCELLED BUT I AM STILL LIABLE FOR THE JUNE PAYMENT. AT THIS POINT I WAS FURIOUS!!! I TOLD THE AGENT AND I AM TELLING YOU AS VODACOM AND ELITE MOBILE I AM NOT F#CKING LIABLE FOR THE ADDITIONAL PRODUCTS YOU **********LY ADDED TO MY ACCOUNT!!!! I THEN HAD TO PHONE ELITE MOBILE AS WELL AS VODACOM AGAIN PASSED THE BUCK. I EXPLAINED THE ISSUE TO THE AGENT AT ELITE MOBILE AND SHE LOGGED A CALL AND EXPLAINED SOMEONE WOULD BE IN TOUCH WITH ME SOON. THE VODACOM AGENT SAID SOMEONE WILL BE IN TOUCH WITHIN 3-4 WOKRING DAYS.

NOW LET ME BE EXTREMELY F#CKING CLEAR!!!!

BOTH CONTRACTS, INCLUDING CALLER ID AND OLD HEADSET COSTS TILL THE END OF JULY 2021 AS WORKED OUT AMOUNT BY AMOUNT WITH YOUR VODACOM AGENT ARE ONLY SUPPOSED TO COST R700.00

YOU REFUNDED ME R150.00 FOR THE AMOUNT OF R862.96 TAKEN ON THE 10TH OF MAY 2021 BUT THEN DEBITED R927.96 FROM MY ACCOUNT SO EVEN MORE MONEY THEN ON 10 MAY 2021

YOU WILL NOW REFUND ME FOR BOTH MAY AND JUNE 2021 R862.96 LESS R700.00 IS R162.96 R927.96 LESS R700.00 IS R227.96

NOW R162.96 PLUS R227.96 IS R390.92

I REPEAT R390.92 IS THE EXACT AMOUNT I WANT REFUNDED TO MY ACCOUNT CORRECT TO THE LAST CENT.

AND AGAIN I WANT THIS RESOLVED BY CLOSE OF BUSINESS ON FRIDAY 11.06.2021!!!!!!

BOTH YOU AS ELITE MOBILE AND VODACOM ARE RESPONSIBLE FOR THIS BULL****!!!!

YOU ARE ******* AND IF YOU DO NOT RESOLVE THIS AND REFUND THE AMOUNT OF R390.92 THAT YOU STOLE FROM ME BY FRIDAY 11.06.2021 I WILL TAKE BOTH VODACOM AND ELITE MOBILE TO SMALL CLAIMS COURT AND TAKE AS MANY EXTRA MEASURES AS NECCESSARY TO EXPOSE THESE ********** BUSINESS PRACTICES ON BOTH SIDES!!!!!

ELITE MOBILE DONT YOU DARE ALLOW ANY OF YOUR AGENTS TO EVER PHONE ME AGAIN IN FUTURE I WILL NEVER EVER DO ANY BUSINESS WITH YOUR COMPANY EVER AGAIN!!!!!