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Wendy P

1 reviews | Active since Jun 2020

17 May 2021, 11:27

********** / Unprofessional Agents

My Husband made an order for y7p phone only and the LADY ALSO ADDED also added View More No Modem +Video Ticket -24 months 5gb@R129 which he did not order , I called in to ask Elite to please assist in calling him as this package might be delivered false order (***** ) i spoke to Veronica who sounded so careless over the phone she didnt care as if she is used to this ***** . Ellite does note answer if you are looking for your order only if its new sales they are so quick to respond I am still asking ELITE to contact my husband and cancell the whole deal because this will be a story of our lives this Company is so unprofessional shame . your ref number for the mail we sent is - *** Veronoica advised you only respond in 7 working days . husbands id contact number is given -

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Replies (1)
Elite Mobile
Elite Mobile's reply19 May 2021, 14:11
Official
Good day dear customer, 

We acknowledge receipt of your post.

Furthermore, we sincerely apologize for any inconvenience caused by us.  

Kindly note that the second order has been cancelled off - only the handset HUAWEI Y7P is that you have ordered is out for delivery. 

Kind Regards, 
Elite Mobile