1 reviews | Active since Jan 2016
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2 months ago I received a call from Elite mobile offering me a contract with a tablet and unlimited data. I excepted the deal and received tablet in a day. First problem was it was a mini tablet. Secondly I only had 500 mb of data and not the unlimited data. I app**** to listen to recorded contract and was told it will take 7 days and I can go to any Vodacom shop to listen at that call. It was never available. Today Mandla called me from Elite mobile and said he listened to recorded offer/ contract. He confirmed I was offered unlimited data, but they cannot / will not give it to me. Person who made contact was fired. He said although I was promised unlimited data they can't give it to me. He didn't want to put my complaint threw to his managing director. I told him I agreed to unlimited data what was offered to me and nothing less. Elite mobile deliberately misled me to made a binding contract, but they don't honour contact. How many other innocent people are misled with contracts with them and Vodacom?
We have received your Hello Peter Report and sincerely apologize for any inconvenience we may have caused.
An Escalation Agent will be in contact shortly.
Kind Regards
Elite Mobile Team
Best regards,
We have received your Hello Peter Report and sincerely apologize for any inconvenience we may have caused.
An Escalation Agent will be in contact shortly.
Kind Regards
Elite Mobile Team
Best regards,
