TW
Tommy W

1 reviews | Active since Oct 2012

30 Mar 2019, 20:18

***** SERVICE FROM ELITE MOBILE / VODACOM

Details of your order:

*Click on the logo below to view more details about your order.

Item Preview Item Description Quantity Monthly Cost Debit Date HUAWEI P SMART 2019 MIDNIGHT BLACK + 5GB DATA X 7 DAYS - (H) + TOP DOG VOUCHER @ R339 PM (R189 Finance + R150 Reduced Subs on uChoose Flexi 165 (DV19U1621) 1 339.00 30 Total - - 339.00 -

* Plan:uChoose Flexi 202 * Upgrade due:03 February 2019 * Start date:28 April 2017 * End date:03 July 2019

Attached find the order from Elite Mobile that have phone to upgrade to this order attached.

Today i was phone and they told me that i am not a candidate to upgrade to this phone.

For R100.00 less i can get a other phone that i am still waiting for the responds.

I am just wondering if you are a legit company that phone me because according to vodacom i only can upgrade the 4 of April 2019.

After years of support of 23 years this is how you treat your customers - i just want to asked you a question did you every lost any money off me in this time.

You are quickly to tell us how i am not a suitable candidate to upgrade but you can phone me with a very promising deal. How the hell did you came to that conclusion.

I really think Vodacom must investigate this Elitemobile if they are legit and do they are working for you.

I think that you are not a legit company and know your are trying to pull your head out of this promises.

I also waiting know from 4:15 with the new deal and also how this new deal is been looking without any success from your guys.

So i want an answer tomorrow before 10 o'clock other wise i am going to forward the mail to hello peter.

I also want confirmation from Vodacom that this company is working for you. Other wise you are also guilty to send out a company like this and they are not working for you it is *****.

And i will then take this to social media and then you are going to loose a lot of customers and i think you do not want that in this circuital situation of the economics that is so bad. he previous upgrade from Vodacom i did not paid R150.00 for the upgrade and now i have to gave my banking details.

Tils for the upgrade and they are going to take the R150.00 once off. So this is where i really think this is a ***** company!!!!!!!!

I WANT MORE DETAILS BEFORE YOU SEND THIS PHONE FOR ME.

Yours Faitfully

Tommy Wessels Sel nr **********

URGENTLY FEEDBACK BEFORE 10

I did asked them why my deal is been cancelled and they could not tell me anything - i asked them to phone me back before 10 today before any success - i think Vodacom used ***** companies. I DO NOT WANT TO DO ANY BUSINESS WITHE ELITE MOBILE THEY ARE ***** COMPANY. You can get my phone records from there phone records and you will hear that my deal was approved so i also want a answer from VODACOM otherwise like i told them i am going to take them the newspaper form ***** updates and ***** company's

You can phone me on ********** - Tommy Wessels

0
Replies (2)
Elite Mobile
Elite Mobile's reply01 Apr 2019, 14:54
Official
Good day, 

Thank you for your inquiry, you will be called shortly to help resolve this matter.

Regards, Elitemobile
Elite Mobile
Elite Mobile's reply04 Apr 2019, 10:29
Official
Good day Wilma 

Please note as per our telephonic conversation your query has been resolved.

Should you require any additional assistance please feel free to contact our Customer Care Department on ***or email ***

Kind Regards 
Elite mobile team