JH
Jeanne-Marie Henning
1 reviews | Active since Jun 2010
08 Sept 2022, 22:27
*****
If I could give 0 stars I would! Lying to people and making money **********ly! Told me my package will be upgraded at NO EXTRA charges. I asked 2 times, maybe 3, and the consultant **** and told me due to fact that i haven't been using my sms'es, there will be NO EXTRA charges. I said in that case if there is no extra charges and my package price stays the same, he can do it!!!! What a load of bull! I got charged R253 extra this month! NOT WHAT WAS AGREED UPON! I want a case number and that voice recording as I am taking tjis matter further! Refuse to ve ****med by you! I also expect a credit! And don't come with that **** you spin others. I was very clear in the call about theno extra charges!!!!!
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Replies (2)
Elite Mobile's replyOfficial
09 Sept 2022, 09:15Good Morning Jeanne-Marie,
We apologize for any miscommunication and unpleasantness we may have caused.
What we will do is audit the interaction between you and the sales expert, once completed one of our friendly Customer Care consultants will be in contact with you.
Again, we are sorry.
Kind Regards,
Elite Mobile.
We apologize for any miscommunication and unpleasantness we may have caused.
What we will do is audit the interaction between you and the sales expert, once completed one of our friendly Customer Care consultants will be in contact with you.
Again, we are sorry.
Kind Regards,
Elite Mobile.
Elite Mobile's reply09 Sept 2022, 09:15
Official
Good Morning Jeanne-Marie,
We apologize for any miscommunication and unpleasantness we may have caused.
What we will do is audit the interaction between you and the sales expert, once completed one of our friendly Customer Care consultants will be in contact with you.
Again, we are sorry.
Kind Regards,
Elite Mobile.
We apologize for any miscommunication and unpleasantness we may have caused.
What we will do is audit the interaction between you and the sales expert, once completed one of our friendly Customer Care consultants will be in contact with you.
Again, we are sorry.
Kind Regards,
Elite Mobile.
JH
Jeanne-Marie Henning's updateReviewer Update
09 Sept 2022, 09:24I am not happy! I made it very clear. I also received an sms saying my new contract plan is R0,00. Which means no extra charges as discussed! What do you do, you charge me! I have always declined when they say oh its just X Rand extra! I was happy with my contract. When ypur consultant said no extra charges and I asked again I was told no extra charges I clearly said if my contract price stays the same, go ahead! That did not mean go ahead and charge me extra! I was told that only my sms'es will be decreased and my minutes and I think data will increase at NO EXTRA COST TO ME! And I want that voice recording ! Don't come with nonsense that I misunderstood, I made it very clear and you know that!
JH
Jeanne-Marie Henning's update09 Sept 2022, 09:24
Reviewer Update
I am not happy! I made it very clear. I also received an sms saying my new contract plan is R0,00. Which means no extra charges as discussed! What do you do, you charge me! I have always declined when they say oh its just X Rand extra! I was happy with my contract. When ypur consultant said no extra charges and I asked again I was told no extra charges I clearly said if my contract price stays the same, go ahead! That did not mean go ahead and charge me extra! I was told that only my sms'es will be decreased and my minutes and I think data will increase at NO EXTRA COST TO ME! And I want that voice recording ! Don't come with nonsense that I misunderstood, I made it very clear and you know that!