HK
Henkdrik K

1 reviews | Active since Feb 2017

14 Aug 2017, 14:19

***** by Elite mobile

<p>I had a data contract with Elite mobile. I cansel the contract May already. I did not check my bank statement for i have cansel the contract. Now 3 months later, i check my bank statements and see they still subyracting 3 different debit order from my account every month. Its been 2 week since i start consulting them and they either put the phone down in your ear, the managers is never availible and all they say is they are waiting for confirmation from account, althought they have now cansel everything. Nobody talk to you and they are arrogant as hell. According to the staff managers have the whole Thursday and Friday meeting and again everyday the whole morning. I think the managers should stop there meetings and start attending to customers relations. Very dissapointing in the Pathetic service of elite mobile. The more i ask for an explanation they more i get yank off. Costing me money to phone them everytime. And still afer 2 weeks nothing have happe </p>

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Replies (2)
Elite Mobile
Elite Mobile's reply14 Aug 2017, 14:23
Official

Good Day Hendrik

Thank you for your enquiry. An Escalation Agent will be in contact with you shortly.

Kind Regards

Elite Mobile

Elite Mobile
Elite Mobile's reply18 Aug 2017, 15:57
Official
Good day Mr Kuhn Thank you for bringing this matter to our attention and allowing us the opportunity to address the issue. After a full investigation, we have processed a refund. The funds will reflect in your bank account within the next 7-10 working days. Should you have any further queries, please feel free to e-mail me on *** or call us on the following number ***. We apologize for the inconvenience, and once again, thank you for understanding. Thank you Elite Mobile.