JM
Joel M

1 reviews | Active since Jul 2017

22 Mar 2018, 12:38

***** and Extremely Bad service

I received a call from Afility about non-payment of the value added service that I have signed for from Elite Mobile and they are request payment from me. The sad part is that I do not even know what are those services and what do I get out of them, apparently the sales agent who committed ***** under my name is Xolani Zwane because I do not remember agreeing to this services. I would like this agent to explain to me why did he sign for this services under my name and who gave him consent to user my personal details without my approval and I demand action to be taken against him I also demand an apology and a refund for all the bank charges they cost me trying to debit my account for this ridiculous services I dont even know about. I also request for a call recording to sent to me.

0
Replies (7)
Elite Mobile
Elite Mobile's reply22 Mar 2018, 12:42
Official

Good day,

Thank you for your inquiry, please email ***

Kind Regards, Elitemobile

Elite Mobile
Elite Mobile's reply22 Mar 2018, 12:42
Official

Good Day

Thank you for your enquiry. An Escalation agent will be in contact with you shortly.

Kind Regards,

Elite Mobile

Elite Mobile
Elite Mobile's reply22 Mar 2018, 13:38
Official

Good day


Kindly assist here with your cell number and id number i will call you back and assist you

should you have any inquiries kindly email us on *** or call us on

***


Kind Regards
Mandla Njoko

JM
Joel M's update23 Mar 2018, 12:38
Reviewer Update
Hi my cell no is: ********** id no: ********** 375080
Elite Mobile
Elite Mobile's reply23 Mar 2018, 16:42
Official

Good day


Kindly assist with your cell number i will call you back for assistance or email us on ***


Kind Regards

Elite Mobile
Elite Mobile's reply26 Mar 2018, 09:18
Official

Good day

I do apologize for the previous correspondence however we are having difficulty viewing your information.

If you may please email us your details on ***, we will promptly assist you with your query.

Regards

Elite Mobile
Elite Mobile's reply27 Mar 2018, 10:53
Official

Good day

Kindly assist here with your cell number and id number i will call you back and assist you
should you have any inquiries kindly email us on *** or call us on
***

Kind Regards
Mandla Njoko