MJvV
Monita Janse van Vuuren

1 reviews | Active since Apr 2013

07 Jan 2019, 14:47

*****

I Upgraded my contract in December 2017 at Vodacom. July I was contacted by elite mobile to upgrade again, month after receiving the handset, my first installment was deducted and it was not what we agreed too, the second time it happened again I phoned Vodacom as they are sending me statements and deducting my money they tell me to take it up with Elite Mobile. I phone elite Mobile they say it's not what they agreed to, Now I have to go to a Vodacom Customer care to get a recording of the phone call because I was never sent a contract to get their email address send it to elite mobile and then go back to that sam Vodacom Customer care to listen to it then open a police case so that they will release it to me. Do not upgrade if it's not through your cellphone provider!

0
Replies (2)
Elite Mobile
Elite Mobile's reply07 Jan 2019, 14:55
Official
Good day, 

Thank you for your inquiry, we will be in contact with you shortly.

Kind Regards, Elitemobile

Best regards,

Elite Mobile
Elite Mobile's reply15 Jan 2019, 12:24
Official
Good Day  Monita Harmse 

Thank you for bringing this matter to our attention and providing us the opportunity to assist you further.

Kindly be advised that as per our telephonic discussion, your query has been solved. 

We apologise for the inconvenience, and once again, thank you for being understanding. 

Kind Regards,
Elitemobile 
 

Best regards,