feedback will be provided shortly?

After being cut-off 3 times by their call centre, I e-mailed Elite Mobile on 9th March to provide me with proof that I had given verbal permission to their salesperson for my account to be debited with a payment to SOMU. I have sent 2 subsequent e-mails and have received no response other than that \your business is important to us"plus an assurance that feedback will be provided shortly. On what planet can no response for more than 6 weeks be regarded as 'shortly'? Unless proof can be provided I want the amounts deducted from my account to be refunded. """