KM
Kevin M

1 reviews | Active since Sept 2012

06 Sept 2016, 09:30

Falsifying tablet specs for a vodafone tablet promo

<p>I received an unsoliticed sales call for the 'Vodafone Smart Tab 2 3G Timon' tablet promo from a Bradley who claimed the 7" tablet had a 6Mp rear camera and a 2Mp front camera. He also claimed the Android version was v6. I asked him where I could verify these specs and he said he could provide me all the technical info I needed. I decided to rather check up on this, and from my research it appears the rear camera is only 2Mp and the front amera 0.3Mp. In addition the Android version is also only 4.x so the tablet will not be able to access the SD card. It is likely that one will not be able to upgrade it either. Who know what other specs were falsified. Please feel free to correct me, and if I am mistaken, I will change my rating.</p>

0
Replies (4)
Elite Mobile
Elite Mobile's reply06 Sept 2016, 09:33
Official

We have received your Hello Peter Report and sincerely apologize for any inconvenience we may have caused.

An Escalation Agent will be in contact shortly.

Kind Regards

Elite Mobile Team

KM
Kevin M's update06 Sept 2016, 09:51
Reviewer Update

I now notice that I have been added to a SMS list for Elite Mobile. My permission was not asked for this. If I type in a reply to say STOP, I will now be charged for the text. Changing my rating from 2 stars to 1 star.

KM
Kevin M's update06 Sept 2016, 11:34
Reviewer Update

The company prompty contacted me (spoke to Lutchmi Archery). She was very pleasant and understanding. She admitted I had been supp**** incorrect specifications, and apologised on behalf of the call centre agent and the company. On my request she removed me from their contact database. Changed my rating to 3 stars.

Elite Mobile
Elite Mobile's reply07 Sept 2016, 08:42
Official

Good Morning,

Thank you for reporting this matter and providing us the opportunity to address the Sales Agent concerned.

Kindly be advised, we have removed your number from our data base.
We sincerely apologize for any inconvenience that you were caused.

You can register to opt out of any direct marketing with the DMA (Direct Marketing Association of South Africa), you can visit their website: www.nationaloptout.co.za or by SMSing OPTOUT (space) your ID number to 39118. This will ensure that your name and email address are removed from all prospective mailing lists used by members of the DMA.

Kind Regards, Elitemobile