False Upgrade Packages

On the 18th of January 2021, I was contacted in connection with two of my numbers qualifying for upgrades. The gentleman gave the option of data packages instead of devices. One number qualified for 5GB data and R3k Picknpay or Woolies Vouchers, the other 10GB and 2K vouchers. I have been speaking to people going around in circles, with people from Elite Mobile saying that the two numbers are on the list and the vouchers will be sent out on the 15th of Feb 2021. When you speak to somebody from Vodacom they then say those numbers are not on the list and we need to follow up with Elite. So back to Elite and I get the exact same clarification. Today is 17th Feb 2021 and there is no sign of any vouchers? This is not only false advertising between Elite and Vodacom and I see it as *****ulant. I demand a proper explanation regarding this matter. I want the vouchers as agreed telephonically. We were also told that, the conversationn is recorded. whether through Vodacom or Elite, I don't care who, i want answers. My service provider is Vodacom so I request that this be sorted out promptly before I take further action. I await a positive response to this matter. If anybody has been ****med this way, kindly let me know. The data was received as promised, the vouchers are who knows where. Should this not be resolved, I will take all my business elsewhere. I have four contracts and have been with Vodacom since the beginning, and I will seek legal assistance in this matter. I look foward to somebody clarifying this as soon as possible. Thank you