1 reviews | Active since Aug 2020
False upgrade
That one star is generous
In a world where service plays a huge role in profit and the sustainability of a business Vodacom has gotten away with poor service.
I called to cancel a contract I had with vodacom on earlier this year. I was told that it would be best to wait until August to cancel.
Come August I called again only to be told I upgraded my contract through Elite Mobile
I have not once agreed to upgrading my contract infact I called elite to ask them to cancel the contract as I know nothing about it and they didn’t even have my working cell number in their system.
They are both (Vodacom and Elite Mobile ) taking me in circles to cancel the contract.
You need to do better
I am of a mind that everyone who has been ******* **** to and *****ulently been made to upgrade a contract should start a group and run a campaign to make it known publicly
Thank you for reaching out to us, we are sorry to hear about this, we will escalate to our Customer Care Team to contact you and resolve.
Kind Regards,
Elite Mobile Team
Thank you for reaching out to us, we are sorry to hear about this, we will escalate to our Customer Care Team to contact you and resolve.
Kind Regards,
Elite Mobile Team
