False marketing

<p>Dear Sir/Madam</p> <p> </p> <p>I am writing this to express my dissatisfaction and anger towards Elite Mobile whereby on Tuesday the 7th February 2017 around 14H30 -15H00 one of your sales agent by the name of Elvina called me for and upgrade service on my Vodacom number .</p> <p>She was offering a certain package of which I rep**** to her by saying that I have actually bought myself a new handset which provides for my requirements in terms of the phone specifications, and she asked me what phone was that and what my specification requirements were ,and I told her that it is an STK Sync a Telkom device and it has a DUAL SIM CARD AND A 13MP CAMERA which is what I need. I also explained that the reasons I need that is sometimes that I need to have access to all the specials by MTN and Vodacom in terms of Data and other offerings and my contacts list.</p> <p> </p> <p>She then told me that they do have a Samsung Galaxy J5 Prime with a DUAL SIM CARD and 13MP camera and that what I can take. I then agreed to sign up for those reasons.</p> <p> </p> <p>To prove all this I am sure they can make available the recording of this call as their calls are normally recorded.</p> <p> </p> <p>So on Thursday the same week the device was delivered as I had another phone I did not bother to immediately open it on the same day.</p> <p> </p> <p>On Friday after work I bought a top cover which prevents the glass from breaking for R100 as I have an 18month old baby who sometimes takes my phone and would play with it and would sometimes drop on the ground.(also just to show how much I valued my phone and wanted to have it protected from damages.)</p> <p> </p> <p>In the evening on Friday I then tried to set it up to install my sim cards to my surprise it was NOT DUAL SIM . Because I thought NO ONE FROM A REPUTABLE COMPANY(if they are) would sell me something false . I thought on Saturday I will go to the Vodacom shop to request assistance in installing the sim cards.</p> <p> </p> <p>The gentleman at the store out rightly told me that Vodacom doesn't provide Dual Sim phone cards especially on contract . That's when I realised that someone has purposely **** and given me wrong information.</p> <p> </p> <p>This was also confirmed with one of their customer care agent this morning(13th Feb when she told me that Vodacom doesn't provide DUAL SIM phones .</p> <p> </p> <p>What upsets me the most is when she told me that I am going to be charged additional R150 over and above the R100 I paid for the cover for having removed the top plastic seal and having a cover attached to it .</p> <p> </p> <p>So my question to her was if I have purchased a product that I specifically outlined what I have wanted from it and having promised that what would be send to me is exactly what I said I want , upon delivery and confirmation that it is now mine. Why was I supposed to first get permission to use it, was I not supposed to use it the way that I wanted to use it, if now they feel they are going to punish me for something which was initially caused by one of their employees. </p> <p> </p> <p>The question here is also how many people are going to be treated the same way as I have been treated , because it seem as though their sales agent are not well trained or informed about the products they are selling. </p> <p> </p> <p>So I feel as though I am obliged to alert other consumers out there of Elite Mobile doggy sales.</p> <p> </p>